Masala Chai

Orders are typically processed within 1–2 business days of purchase.

Orders placed on weekends or bank holidays will be processed on the next business day.

During busy periods, seasonal promotions, or holidays, processing times may be slightly longer. We appreciate your patience and will always aim to dispatch your order as quickly as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@highsummittea.com. Please note that returns will need to be sent to the following address: 78 Main Street, Keswick, Cumbria, CA12 5DX.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.