Last Updated: June 2026
At High Summit Tea, we carefully pack every order to ensure your tea arrives fresh and ready to enjoy.
Orders are typically processed within 1–2 business days of purchase.
Orders placed on weekends or bank holidays will be processed on the next business day.
During busy periods, seasonal promotions, or holidays, processing times may be slightly longer. We appreciate your patience and will always aim to dispatch your order as quickly as possible.
We currently ship throughout the United Kingdom.
Shipping costs are calculated at checkout based on the cart total of your order.
We offer free UK shipping on orders over £40.
The free shipping threshold applies after discounts have been applied and is available only to UK delivery addresses.
Customers may collect orders from our shop in Keswick.
If local collection is available, this option will appear at checkout. We will notify you when your order is ready for collection.
While we work with trusted delivery partners, delivery times are estimates and cannot be guaranteed.
High Summit Tea Co. is not responsible for delays caused by:
Please ensure your shipping address is correct before completing your order.
If an incorrect address is provided and the order has already been dispatched, we may not be able to make changes. Additional shipping charges may apply if the parcel is returned to us and requires reshipping.
If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the delivery provider to investigate and resolve the issue as quickly as possible.
Email: sales@highsummittea.com
If your order arrives damaged, please contact us within 48 hours of delivery and include:
We will assess the issue and arrange a replacement or refund where appropriate.
At this time, we only ship within the United Kingdom.
If international shipping becomes available in the future, details will be provided on our website and at checkout.
If you have any questions regarding shipping, please contact us:
High Summit Tea Co.
78 Main Street, Keswick, Lake District
United Kingdom, CA12 5DX
Email: sales@highsummittea.com
Website: https://highsummittea.com
At High Summit Tea, we're passionate about delivering exceptional loose leaf tea and excellent customer service. Every order is packed with care from our Lake District base, ensuring your tea arrives ready to be enjoyed wherever you are in the UK.
Thank you for supporting High Summit Tea Co.
